Privacy Policy

SECTION 1 – HOW WE USE YOUR INFORMATION
When you purchase from Shilaroot, we collect personal details like your name, shipping address, and email to process your order and ensure timely delivery. Additionally, when you visit our website, your computer’s IP address is automatically recorded to help us understand your browser and operating system.

  • Email Marketing (if applicable): With your consent, we may send you updates about our products, special offers, and news.
  • Text Marketing (if applicable): With your permission, we might also send SMS notifications about new arrivals, promotions, and order updates, including checkout reminders triggered by automated systems.

SECTION 2 – YOUR CONSENT
How We Obtain Consent:
When you provide your personal information to complete a transaction, verify payment details, place an order, schedule delivery, or process a return, you’re giving us permission to use that data for those specific purposes only. If we need your information for additional reasons like marketing, we will ask for your explicit consent or provide you with the option to decline.

Withdrawing Consent:
If you change your mind about receiving communications or how we use your information, you can withdraw your consent at any time by contacting us at shilaroot@outlook.com.

SECTION 3 – DISCLOSURE OF INFORMATION
We may share your personal information if:

  • It is required by law.
  • You breach our Terms of Service.

SECTION 4 – OUR PLATFORM (SHOPIFY)
Our Shilaroot store is hosted on Shopify Inc., which provides the secure e-commerce platform that powers our online sales.

  • Data Storage: Your information is stored on Shopify’s secure servers, protected by firewalls and industry-standard security measures.
  • Payment Information:
    When you choose a direct payment gateway, Shopify securely stores your credit card information using encryption compliant with the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is retained only as long as necessary to complete your purchase and is then removed.

For further details, please refer to Shopify’s Terms of Service or Privacy Policy.

SECTION 5 – THIRD-PARTY SERVICES
Third-party providers working with us may collect, use, and disclose your information solely to perform services on our behalf.

  • Payment Processors: These services have their own privacy policies regarding the information we share with them. We encourage you to review their policies to understand how your data is handled.
  • Jurisdiction: Some providers might operate in different regions than you or us. If you complete a transaction with a third-party provider, your data may be subject to the laws of that region. For example, if you are in Canada and your payment is processed by a U.S.-based provider, U.S. regulations (including the Patriot Act) may apply.

Once you leave our website or are directed to an external site, this Privacy Policy and our Terms of Service no longer apply.

  • External Links: Clicking links on our site may take you to third-party websites, which are not governed by our Privacy Policy. We recommend reviewing their privacy practices.
  • Google Analytics: We use Google Analytics to understand visitor behavior and interactions with our site.

SECTION 6 – SECURITY OF YOUR INFORMATION
We take reasonable precautions and adhere to industry best practices to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

  • Encryption: Any credit card details you provide are encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.
  • Security Standards: While no method of internet transmission is 100% secure, we follow all PCI-DSS guidelines and implement additional measures to safeguard your information.

SECTION 7 – COOKIES
We use cookies to enhance your browsing experience. Below are the cookies used on our site, allowing you to opt out if you wish:

  • _session_id (unique token, session-based): Helps Shopify track session information such as your referrer and landing page.
  • _shopify_visit (no data held): Records the number of visits, remaining active for 30 minutes after your last visit.
  • _shopify_uniq (no data held): Counts visits by a single customer, expiring at midnight the following day.
  • cart (unique token, persistent for 2 weeks): Stores details about the contents of your shopping cart.
  • _secure_session_id (unique token, session-based).
  • storefront_digest (unique token, indefinite): Used to verify access for password-protected stores.
  • PREF (persistent for a short period): Set by Google to track visitor behavior and location.

SECTION 8 – AGE OF CONSENT
By using our site, you confirm that you are either:

  • At least the legal age of majority in your state or province of residence, or
  • You have obtained parental consent for any minor dependents using this site.

SECTION 9 – UPDATES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time, with changes becoming effective immediately upon posting.
If significant updates are made, we will notify you regarding:

  • The type of information we collect,
  • How we use your data, and
  • Under what circumstances we may disclose it.

In the event that Shilaroot is acquired or merged with another company, your information may be transferred accordingly to ensure continued service.

QUESTIONS & CONTACT INFORMATION
If you wish to:

  • Access, update, or delete any personal information we hold about you,
  • File a complaint, or
  • Request further information,

please contact our Privacy Compliance Officer at:
📩 shilaroot@outlook.com